
Email Analysis Algorithm: We created a machine learning model designed to analyze incoming emails and determine their relevance to ongoing cases predefined in our task management system. This algorithm helps streamline case handling by automatically classifying emails according to case relevance, significantly enhancing workflow efficiency.
Urgency Assessment Algorithm: This part of our project developed a machine learning algorithm designed to meticulously evaluate the immediacy of each case. It integrates several critical factors, including the significance of the client, looming deadlines, the severity of the issue at hand, and the overall weight of the project. This advanced algorithm efficiently ranks tasks in order of importance, ensuring that urgent matters are escalated and addressed promptly, facilitating effective management of time-sensitive priorities.
Employee Engagement Algorithm: We developed an algorithm to analyze the work patterns of remote employees to identify those who may be struggling or not contributing effectively, termed as ‘influencers of chaos.’ This algorithm helps in pinpointing inefficiencies within the remote workforce and assists in implementing targeted interventions to enhance productivity and reduce disruptions.


